For us, the customer is the center of attention. But this is not just an empty phrase, because customer service is a central element for us to ensure customer satisfaction. This starts with the presentation of the software, for example at trade fairs, events or directly on your premises!
Our support professionals accompany every user from the first step and support them to become a real WinWorker professional!
We show you our software in your company or online!
You would like to experience the WinWorker software live and see for yourself how the software can be optimally used in your craft business? We offer you both an "on-site presentation" and an "online presentation" of our craftsman software. Individually, our staff will address your needs at your business on-site or online and show you how the software can support your everyday work and optimize processes in your company.
Our presentation includes:
- Personal consultation
- Needs analysis - What are your office software requirements?
- Live presentation of the software
- Answering individual questions
Seminars & Workshops
WinWorker is constantly evolving and regularly offers you new options on how to make your everyday work easier and more efficient. Our training program helps you to decide which tools and ways can be used sensibly for your business. From the first steps in WinWorker to the professional calculation options for offers and invoices to settings for absolute experts, you will be accompanied by our qualified training team, which will be happy to address your individual questions. Of course, the exchange with like-minded people is just as important. The framework of our events holds enormous potential for new ideas and suggestions!
The trainings offer you:
- modern equipment
- optimal learning conditions
- a stress-free working environment
- a pleasant learning environment
Exclusive self-service portal
You only have a small question about the software, but you don't want to contact the support for it? Would you like to benefit from the experience of other users? Would you like to be able to find solutions to your queries outside of support hours? Then the customer portal is the perfect place for you, because here you have access to various self-service offerings: Find answers, tips, and testimonials yourself quickly and easily.
The customer portal: Active users of the WinWorker software have free access to our protected customer portal since the WinWorker update 2021.518. The portal further expands the WinWorker customer service and represents an important contact point for users of the industry software. Solutions to smaller questions of the daily work routine can be found quickly in the Self Service Portal. Tips and practical examples from customers can provide suggestions on how to optimize workflows in their own companies. The training videos, some of which are exclusive and can be accessed at any time, give you and your employees more confidence when working with our software.
The customer portal includes:
- Frequently asked questions (FAQ)
- Current tips
- Instructive training and tutorial videos
- Practical best practice user reports
- Helpful tips & tricks
- Insightful quick reference guides
- Detailed documentation
- Informative brochures
- Protected customer forum
- Access to the support ticket system
The customer forum
The customer forum is a protected area where customers can exchange information and benefit from the experiences of other users. The forum is moderated by WinWorker employees and deserving, long-time WinWorker professional users.
Support ticket system
Not only can you create a support ticket instantly from any part of the software, but also directly from the customer portal. The tickets are intended for questions concerning the use of the standard software. The support team can use the ticket system to process your requests in the best possible way and support you afterwards.
Your advantages:
Extensive self-service offer
In the WinWorker customer portal you will find the most important information, the most frequently asked questions about the software including answers, clever tips, helpful videos, detailed instructions, practical experience reports from other users and much more.
Around-the-clock service
The customer portal is available 24 hours a day, seven days a week. This means that even outside business or support hours, you can find solutions that can help you directly.
Increase support efficiency
When minor queries are resolved via self-service, this naturally relieves the workload on our support staff. They can then provide our users with even better advice and assistance for more complex issues!
